Customer Service---- where has it gone? I have really noticed lately how there is such a lack of caring in the service industries. As a consumer of goods and a customer of many stores I am appalled at how little people care about their customers. I have walked into a supermarket the other day and upon checking out the cashier didn't even bother to look at me - she had the earphones in - and her head was bobbing to some music and she rang up my groceries and as I ran my debit card through the machine she started talking to someone else. I had to remind her to push the button on her machine so I could finish my transaction. After I bagged my own groceries while she chatted she handed me my receipt and never said "thanks" or "have a good day" or even acknowledged that I was leaving. WTF!!! People - you need to wake up to the fact that your customers ARE your business - each and every one of them!
I own an online store - a "Mall without Walls" so to speak. I am a customer manager. I assure you that I am available to all my customers anytime, anywhere and always say thank you.
This wasn't the only incident of bad customer service I have had lately - there have been several. It seems like the cashiers, the service people, the ones we interact with just don't care if we come back again as a customer. The world is changing and more people are realizing that the "experience" they have is as important as the actual product or service they receive.
For example - I walked into a cafe here in my home town the other day and was greeted by NAME and asked what I needed - received my order, with a smile and a thank you and was treated like a queen. This place is a little pricier than another shop near by - but I love the way I feel going into this cafe and I am willing to pay more for the experience. They know the Lost Art of Customer Service!
If you are a business or someone who deals with the public - you need to smile, say thanks, ask about them, be SINCERE and appreciate the fact that the person you are dealing with supports your business and your job - be nice.
OK - done ranting! Have a great YEAR - set your goals high - go for it! You are in charge of your destiny and you need to step up and do it. :)
Peace
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